Ordering & Shipping Information

Office Hours: 9 a.m. to 4:30 p.m. Monday - Friday Central Time. Orders placed on Friday after 8:00 AM Central Time may not be ship out until Monday. Please call 800-355-5575 if you have questions on the shipping time.

General Shipping info:

Our goal is to ship your order within two business days of receipt. You will receive an e-mail notification with shipping details if you provide us with a valid e-mail address in the shipping information that doesn't require us to respond (such as Earthlink).

U.S. Only Ground - Shipping to United States Destinations
Select "U.S.Only Ground" for standard delivery to destinations within the United States Only. Delivery is typically 3-5 days. Please provide both physical and mailing address if applicable in the address lines. For shipping to international locations, please choose from the international shipping options.

Expedited Shipping in U.S. Contiguous 48 States
If you need to receive your order by a specific date, UPS next day, second day, or three-day select services for orders up to 7 pounds, are available for an additional fee. See chart for rate details. (Orders over 7 pounds may be subject to additional charges). Here is a description of the various expedited shipping options. Please note that holidays and weekends are not included in the delivery days and we can not be responsible for weather or delays in shipping caused to the carrier.

Orders received by 7 a.m. CST on a business day that require expedited shipping will ship that same day. Orders received after 7 a.m. CST will ship on the next business day.

UPS Next Day: Orders received by 7AM CST will process the same day. The order will arrive by 3 p.m. the next day after processing (Next Day shipment on Friday for Saturday delivery is not standard. This is an additional charge and is not available to every destination. Call us to coordinate Saturday delivery if you need it.). Not available for international shipments.

UPS 2nd Day: The order will arrive by end of second business day or noon to most commercial destinations. (Count the two days as transport time; do not include the day of shipment. For example, orders shipped 2nd Day on Monday will arrive on Wednesday). Week day delivery only. Not available for international shipments.

UPS 3 Day: The order will arrive by end of third business day. (Count the three days as transport time; do not include the day of shipment. For example, orders shipped 3 day on Monday will arrive on Thursday). Week day delivery only. Not available for international shipments.

International Shipments
Orders over $60 to Canada, and all other international orders are shipped Express Mail International by U.S. Postal Service with 3-5 days delivery and packages can be tracked. Available in most countries and, if not, we contact the customer with other options. Orders under $60 to Canada are sent Priority Mail International and delivery is typically 10-14 days and packages can be tracked. We are unable to ship to Nigeria, Indonesia or Estonia. The following products are not available for international shipment: electronic collars, dog treats, health products or medicines, pet ramps, crates or beds. Some items - due to the size of the item, may require additional shipping charges and you will be notified. Note: you may be charged import duty by your country. Check with your local authorities as you are responsible for any additional fees.

Shipping charges:

Domestic shipping on orders (7 pounds or less) are easy to calculate. The table below shows charges according to the value of your purchase. Note oversized items have special shipping rates including Hyperdog, pet crates, pet beds, half and full steps. The oversized, expedited and international shipping rates are not subject to the Internet shipping special.

The shipping special applies only to orders placed on-line for shipment to the lower 48 States. Orders by phone are not eligible and will be charged $8 for $0-$60; $12 for $60.01-$90; $16 for $90.01-$125 and $19 above $125.01 (7 pounds or less).

NAFTA Friendly Products Made in the U.S.A.

The following are products made in the U.S.A. that qualify for duty-free shipping to Canada and Mexico: Pulling & Puppy Harnesses, and All Skijoring Gear including Skijor Belt and Lines. (Note that these countries may charge additional taxes - check with your local authorities). A certificate of origin accompanies all orders with these products.

Payment Options

Simply click on the items you want to order and they will be added to your shopping cart. We accept Visa, Mastercard or eCheck.Net payment. Only U.S. based personal checking or savings accounts may be used for processing eCheck.Net transactions. Some banks may disallow certain types of these accounts from being used. Please contact your bank to verify the types of checking accounts from which you may process eCheck.Net transactions. Due to the nature of the ACH Network, eCheck.Net transactions are NOT authorized or processed in real time and may delay the shipment of your order up to seven business days.

Pay by cashiers check or money order

All payments must be in U.S. dollars. You can order and mail your payment to Ultra Paws, 12324 Little Pine Road S.W., Brainerd, MN 56401. Your order will ship upon receipt of your payment.

Pay by phone via Credit Card

Call 1-800-355-5575 or 218-828-0513 to place your order during the hours listed above.

Gift Wrapping

Gift wrapping is available for $5.00 for one gift wrapped package. Multiple items are packaged together. See gift wrapping page for details.

Returns, exchanges or repairs

Returns or exchanges MUST BE MADE WITHIN 30 DAYS OF THE INVOICE DATE (purchases during the month of December are allowed a 60 day return to accommodate gifting). Items returned beyond that date will not be accepted. A return authorization number is NOT necessary. Repackage the item in the original product packaging and clearly indicate the purchaser’s name and address with the return (include a copy of the invoice if possible). If you return an item and do not want an exchange, you are not charged any additional fees (assuming all other guidelines are followed as described on this page).  

NOTE: All returned items must be in new, unused condition without dog hair, dirt, etc. Please use a damp cloth to remove any dirt and remove dog hair. If we need to clean your returned item you will be charged a $10.00 minimum cleaning fee. You are not charged additional restocking fees when the products are returned as described within 30 days.

Return the product to:

Ultra Paws
12324 Little Pine Road S.W.
Brainerd, MN 56401 USA

To exchange a product that was ordered by credit card:

For faster service: Enter your new order on-line to expedite the exchange process. Your new order will batch with that day’s orders and ship within two business days. Upon receipt of the exchanged product we will credit your charge card or personal savings or checking if you paid via eCheck for the initial product, less shipping; you are also responsible for the shipping fees to send the new product.

For slower service: You can return the exchanged product and include a note asking for the new product. Since we only process returns once a week you can expect it will take anywhere from 1-3 weeks to receive your new product.

To request a repair of a product: If your product becomes damaged through normal wear and tear, or heaven forbid, the dog chews the harness - we may be able to repair it for you. We charge only for time and materials, but we do ask that you launder the product before you return it to us. If the product is not laundered, a $10 cleaning fee will be applied.

Refunds

For returns (without exchanges), you can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days from when we receive your return. You should see the credit on your next credit card or bank statement. We do not mail credit memos. Note details above.

Exchanges

Exchanges are processed once a week.

Manufacturing defects

Manufacturing defects rarely happen, but if it does, we will repair, exchange or replace the product and return it to you at our expense. These products are not chew-proof, so we can not guarantee against that, but we will try to repair your item for a fee, plus shipping. Unfortunately, there isn't a perfect solution for dogs that drag their feet. - we haven't found a material that will stand up to dragging and still be comfortable for the dog. Some customers use the Rugged boots and then apply Shoe Goo as wear appears. You may also coat the top and toe of the boot prior to wearing with Shoe Goo to prolong the life of the boot as the dog drags the paw.

Thanks again for shopping Ultra Paws® at ultrapaws.com. It’s our pleasure to serve you and your dog!

Dealer Inquiries Welcome!